by 27
Explorer

Upgraded plan prearranged for visit outside EU Not activated

I prearranged a transfer to a new plan for my visit to Singapore and NZ. This hasn’t been activated. All txts to EE come back with standard replies. It is too costly to phone them and wait in queue at £1:60 per min. Any suggestions please? 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Upgraded plan prearranged for visit outside EU Not activated

Hello @27 you can contact Live Chat online here who can assist with plan and upgrade queries:

 

http://ee.co.uk/help/get-in-touch

4 REPLIES 4
by Ace Contributor
Ace Contributor
Solution

Re: Upgraded plan prearranged for visit outside EU Not activated

Hello @27 you can contact Live Chat online here who can assist with plan and upgrade queries:

 

http://ee.co.uk/help/get-in-touch

by
EE Community Support Team

Re: Upgraded plan prearranged for visit outside EU Not activated

Hello there @27

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

Are you able to make calls and texts?

 

Speak soon, Leanne 🙂

by 27
Explorer

Re: Upgraded plan prearranged for visit outside EU Not activated

Hi Leanne

i am able to make txts and calls but at £1:60 per min for calls. I have a contract and called for advice before leaving the UK. I was advised that I could upgrade my plan to EE Max on temporary basis. EE agreed to do this from 19th Feb. Now I am away I find that the plan hasn’t been upgraded. 

Many suggestions gratefully accepted. 

@27

by
EE Community Support Team

Re: Upgraded plan prearranged for visit outside EU Not activated

Hi there @27

 

Thanks for coming back to me.

 

Are you in New Zealand at the moment?

 

The plan wouldn't include Singapore the five extra countries are Australia, Canada, Mexico, New Zealand and USA.

 

Thanks, Leanne.

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