by avagrahblupiv
Visitor

Understanding data roaming add on

Hi,

 

I just got to China and bought 500mb of data roaming for GBP 6. It should last for a day but says valid for 6 hours. Any idea why? Also is it 24 hours from when you buy or works on 24 hour clock?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Understanding data roaming add on

Hi @avagrahblupiv 

 

It's 24 hours UK time

 

Your data allowance will be available for you to use until midnight,
UK time, each day. If you use your allowance of data before the end
of a day and still want more data, you can buy another pass. It may
take up to 24 hours to be applied to your account from the moment
you opt in and you’ll receive a text message to confirm when it has
been added.

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: Understanding data roaming add on

Hi @avagrahblupiv 

 

It's 24 hours UK time

 

Your data allowance will be available for you to use until midnight,
UK time, each day. If you use your allowance of data before the end
of a day and still want more data, you can buy another pass. It may
take up to 24 hours to be applied to your account from the moment
you opt in and you’ll receive a text message to confirm when it has
been added.

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

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