by giles20
Explorer

Unbarring my phone - cant make call or text abroad

Hi

 

I have just topped up my phone and need to make a text. However, both text and calls arent working due to the phone/sim being barred. I checked the phone settings and it says the barring is enabled. I tried to switch off but it is asking for a password. I tried using potential default passwords such as 0000, 1111, 1234, 6666; but none would work? I really need to make this text urgently to a family member who is in hospital. Can anyone help me please?

 

Thanks

Ian

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: Unbarring my phone - cant make call or text abroad

Hello @giles20 roaming is automatically enabled on PAYG sccounts. As long as you have credit you should be able to make and receive calls and texts.

 

Call barring pin (PIN2 code) is set to 1111 by default. This should not be enabled on PAYG accounts. Customer service can look in to this for you:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: Unbarring my phone - cant make call or text abroad

Great answer @tm90

 

Hope this helps @giles20

 

Let us know how you get on.

 

Richard

 

🙂

by giles20
Explorer

Re: Unbarring my phone - cant make call or text abroad

I tried that and it still says the barring is on.

 

I have also tried the SIM on another phone, and i still get the same problem. I also used a local SIM on both phones and they both worked fine. It seems that the barring is on the actual SIM itself.

 

Does it make a difference that this EE SIM that i have was originally a Pay Monthly SIM that was converted into a PAYO SIM a few months ago?

 

Thanks

Ian

by
EE Community Support Team

Re: Unbarring my phone - cant make call or text abroad

It shouldn't make a difference @giles20

 

I'd recommend using an alternative mobile or landline to contact our pay as you go team and they will try help you further.

 

Thanks

 

Richard

 

🙂

by giles20
Explorer

Re: Unbarring my phone - cant make call or text abroad

Is there a way I can contact them by chat? I am currently in the Philippines and have no other means to call customer service as my local SIM dont give me international calls. I have no access to a landline either. 

 

Hope you can help as its quite urgent that I contact my family relative back home in the UK.

by
EE Community Support Team

Re: Unbarring my phone - cant make call or text abroad

I wish I could @giles20 but it would need to be a call from yourself to us.

 

Thank you

 

Richard

 

🙂

by giles20
Explorer

Re: Unbarring my phone - cant make call or text abroad

I thought EE provide online chat support?

by
EE Community Support Team

Re: Unbarring my phone - cant make call or text abroad

Hi @giles20

 

Thanks for getting back to me 🙂

 

We do provide Live Chat and here is some eligibility details from our live chat help and support pages.

 

What support is available in Live Chat?

• This service is for EE contract customers only
• The team are skilled in account management, billing and technical inquiries about your mobile phone
• We can also discuss your upgrade options with you - just log in to My EE

 

What does EE chat not yet support?


• Home Broadband, EE TV or landline inquiries
• Orange or T-Mobile customers
• Pay as you go customers
• Business accounts

 

For all of these types of inquiry – please use the Contact Us page

 

Thank you

 

Richard

 

🙂

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