by stvictorlin Investigator
Investigator

Unable to send texts/make calls in France. Was working perfectly 5 days ago

I have a Nokia Lumia 635 which has worked perfectly in France for the last 4 years. I can receive calls and texts but not send. It says the mobile operator is 'Free' when usually it is Orange F. I have money on the phone. I have tried turning it off and on but still the same. Any ideas please?

6 REPLIES 6
by Grand Master
Grand Master

Re: Unable to send texts/make calls in France. Was working perfectly 5 days ago

@stvictorlin  Have you tried manually search for a network? 

by
EE Community Support Team

Re: Unable to send texts/make calls in France. Was working perfectly 5 days ago

Hello there @stvictorlin

 

Welcome to the community.

 

That is great advice from @Chris_B

 

If you can manually search for a different network in your phone settings.

 

Can you now connect to a network?

 

Speak soon, Leanne.

 

 

Highlighted
by stvictorlin Investigator
Investigator

Re: Unable to send texts/make calls in France. Was working perfectly 5 days ago

Thanks Chris

I have been through settings and have been unable to find anything that says
search for networks.

Lin



www.stvictorquilts.blogspot.fr
by
EE Community Support Team

Re: Unable to send texts/make calls in France. Was working perfectly 5 days ago

Hi @stvictorlin

 

Can you try the below settings.

 

Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know how you get on 🙂

 

Leanne.

by stvictorlin Investigator
Investigator

Re: Unable to send texts/make calls in France. Was working perfectly 5 days ago

Thank you Leanne and Chris - managed to find seach networks hidden under Sim! All working well again now. Many thanks

by
EE Community Support Team

Re: Unable to send texts/make calls in France. Was working perfectly 5 days ago

Thanks for coming back and letting us know @stvictorlin

 

Have a great time in France 🙂

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