by Lilian88
Explorer

Unable to send texts from abroad

I am in Mexico and have been unable to send texts. My home screen shows an R in a triangle. What is going on? 

3 REPLIES 3
by
EE Community Support Team

Re: Unable to send texts from abroad

Hi @Lilian88,

 

Welcome to the EE Community.

 

Are you able to make calls?

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James

by Lilian88
Explorer

Re: Unable to send texts from abroad

Hi James

 

i cannot make calls either.

 

I am on pay monthly. 

by
EE Community Support Team

Re: Unable to send texts from abroad

Thanks for coming back to us @Lilian88

 

In this case, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Hope you're having an amazing time 🙂

 

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