03-01-2018 08:19 AM
Thanks for coming back to us @Lilian88
In this case, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Hope you're having an amazing time 🙂