by sturobinson1972 Investigator
Investigator

Unable to send texts from abroad on PAYG phone

I am currently in the Philippines, I can receive texts and calls Ok.

 

But when I try and text back I get the message 'Unable to send message'.

 

It's a PAYG phone which works fine when I'm in the UK.

 

There is credit in the account.

6 REPLIES 6
by Grand Master
Grand Master

Re: Unable to send texts from abroad on PAYG phone

@sturobinson1972: Can you make calls?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by sturobinson1972 Investigator
Investigator

Re: Unable to send texts from abroad on PAYG phone

No I can't make calls either, it says I've activated call barring.

by Grand Master
Grand Master

Re: Unable to send texts from abroad on PAYG phone

Have you checked your phone settings for call barring? You might need to call EE to remove the bar, but it shouldn't be so on PAYG, only on contract.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by sturobinson1972 Investigator
Investigator

Re: Unable to send texts from abroad on PAYG phone

My Call Barring settings are Disabled for 

 

Outgoing international

 

Outgoing international roaming

 

When I try and change it I'm prompted for a Call Barring password.

 

When I enter what I think the password would be I get:

 

'Network or SIM card error'

 

by Grand Master
Grand Master

Re: Unable to send texts from abroad on PAYG phone

That's how they should be, not barred. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unable to send texts from abroad on PAYG phone

Hi @sturobinson1972

 

Welcome to the community. 

 

Could you try a manual network search and selecting a different network operator?

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you get on.

 

Chris

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