by Andyrob11 Investigator
Investigator

Unable to send text from abroad ?

I am currently in Italy for a week and I am unable to send text ? ..apparently I am already set up for data roaming .?? Thanks in advance 

12 REPLIES 12
by
EE Community Support Team

Re: Unable to send text from abroad ?

Morning @Andyrob11

 

Welcome to the community.

 

Are you able to make calls?

 

Are you with us on pay as you go or pay monthly?

 

Thanks, Leanne 🙂

 

 

by Andyrob11 Investigator
Investigator

Re: Unable to send text from abroad ?

Hello Leanne ... I have just treid and no  it doesnt seem so ... I am a business user on pay monthly , I did check before I came over , text to 150 but it said I was already set up ? 

by
EE Community Support Team

Re: Unable to send text from abroad ?

Thanks @Andyrob11

 

This could be the international bar is active on your account.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Have a great time.

 

Leanne.

 

by Andyrob11 Investigator
Investigator

Re: Unable to send text from abroad ?

Hello already tried the chat earlier ? And it would not do it ... ?

by
EE Community Support Team

Re: Unable to send text from abroad ?

Hi @Andyrob11

 

What kind of business account do you have with us?

 

Thanks, Leanne.

by Andyrob11 Investigator
Investigator

Re: Unable to send text from abroad ?

I don’t know to be honest...?

by
EE Community Support Team

Re: Unable to send text from abroad ?

No problem @Andyrob11

 

Are you able to receive calls?

 

Thanks, Leanne.

by Andyrob11 Investigator
Investigator

Re: Unable to send text from abroad ?

yes I can receive calls and texts ... regards Andy sorry about the underline ! Don’t know how I did it LOL


@Leanne_Twrote:

No problem @Andyrob11

 

Are you able to receive calls?

 

Thanks, Leanne.


 

by
EE Community Support Team

Re: Unable to send text from abroad ?

Don't worry @Andyrob11

 

I have sent you a private message to get some details.

 

Speak soon, Leanne.

by Andyrob11 Investigator
Investigator

Re: Unable to send text from abroad ?

Hello Leanne ...where do I go for private messages ? Can’t seen to locate it ?..thanks Andy

by Andyrob11 Investigator
Investigator

Re: Unable to send text from abroad ?

Hello Leanne ..found your mess and replied ..regards Andy

by
EE Community Support Team

Re: Unable to send text from abroad ?

Hi @Andyrob11

 

If you click on the link here this will take you to the message.

 

Thanks, Leanne.

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