by corders Investigator
Investigator

Unable to send or receive texts to or from portugal

I am unable to send or receive text messages to or from Portugal

6 REPLIES 6
by Grand Master
Grand Master

Re: Unable to send or receive texts to or from portugal

@corders: Where are you?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by corders Investigator
Investigator

Re: Unable to send or receive texts to or from portugal

In the uk in Gloucestershire 

by Grand Master
Grand Master

Re: Unable to send or receive texts to or from portugal

Are you on PAYG? If so, do you have PAYG credit to pay for International calls & texts to non-UK nos? They are chargeable & outside any allowances. Is the no. you are texting a Portuguese no?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by corders Investigator
Investigator

Re: Unable to send or receive texts to or from portugal

On a monthly payment plan . Both myself and my wife cannot receive texts from Portugal for some reason onto our mobile phones . It's ok using Lycamobile on a different mobile number

by Grand Master
Grand Master

Re: Unable to send or receive texts to or from portugal

In your MyEE under Manage Device try setting ON Call Abroad & Premium Rate, if it will let you. If not you'll have to phone EE to do it.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unable to send or receive texts to or from portugal

Hi @corders

 

Welcome to the community.

 

Have you been able to activate this within your My EE account as @XRaySpeX has suggested?

 

If so, can you now send and receive texts from Portugal?

 

Speak soon, Leanne 🙂

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