by Jonnyboy17 Investigator
Investigator

Unable to send SMS in Spain

Can receive SMS but can't send when roaming in Spain

7 REPLIES 7
by
EE Community Support Team

Re: Unable to send SMS in Spain

Hello there @Jonnyboy17,

 

Welcome to the community.

 

Can you make calls at all?

 

What device are you using?

 

Hope to hear from you soon 🙂

by Jonnyboy17 Investigator
Investigator

Re: Unable to send SMS in Spain

iPhone 

 

cant make calls. 'Option not available'

by
EE Community Support Team

Re: Unable to send SMS in Spain

Thanks @Jonnyboy17.

 

Is your account on contract or pay as you go?

 

Also are you with us as a personal EE account?

 

Thanks, Leanne 🙂

by Jonnyboy17 Investigator
Investigator

Re: Unable to send SMS in Spain

Phone is contract and is a personal account
by
EE Community Support Team

Re: Unable to send SMS in Spain

Great thanks @Jonnyboy17.

 

I have sent you a private message on here.

 

This has a link to our chat teams who can look into this for you.

 

Hope you have a lovely time 🙂

by Jonnyboy17 Investigator
Investigator

Re: Unable to send SMS in Spain

I used the chat link and they told me they would need to set up the phone for international calling and it would be up to 24hrs

It's now been over 24hrs and still unable to send SMS or make calls

Tried the chat link you sent me again. Now get a message saying 'agents not trained to handle this over chat' and won't connect

Almost halfway through my holiday now without the most basic of facilities I would expect when abroad

Would appreciate a speedy resolution...
by
EE Community Support Team

Re: Unable to send SMS in Spain

Hello there @Jonnyboy17

 

Thanks for coming back here.

 

What phone are you using?

 

Thanks.

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