by TOMMYP Investigator
Investigator

Unable to receive texts from abroad

Afternoon,

 

Since porting from Vodafone in recent weeks, I am unable to receive text messages from certain work colleagues abroad (in particular Telekom DE.)

 

Calls, roaming, 4G - the rest all working fine, but no messages.

 

Can anyone help please?

 

Thanks,

Tom

7 REPLIES 7
by
EE Community Support Team

Re: Unable to receive texts from abroad

Hi there @TOMMYP

 

Thanks for coming here.

 

Can you receive calls from the contacts?

 

Are you able to text them?

 

Speak soon.

 

Leanne.

by TOMMYP Investigator
Investigator

Re: Unable to receive texts from abroad

Afternoon Leanne,

 

Yes, I can make calls, receive calls and send texts, I just don't received texts from certain colleagues.

 

Thanks,

 

Tom

 

by
EE Community Support Team

Re: Unable to receive texts from abroad

Hi @TOMMYP,

 

Welcome to the EE Community. 

 

What type of phone are you using?

 

Thanks

 

James

by TOMMYP Investigator
Investigator

Re: Unable to receive texts from abroad

Hi James,

 

An iPhone 8.

 

Thanks,

 

Tom

by
EE Community Support Team

Re: Unable to receive texts from abroad

Hi @TOMMYP,

 

If you go to Settings > Phone > My Number does it display your correct number?

 

Thanks

 

James

by TOMMYP Investigator
Investigator

Re: Unable to receive texts from abroad

Afternoon James,

 

Yes it does...

 

Thanks,

 

Tom

by
EE Community Support Team

Re: Unable to receive texts from abroad

Thanks for confirming this @TOMMYP

 

I would recommend giving our technical care team a call.

 

The team will be able to complete a full diagnostics and look into your account further for you. 

 

Katie 🙂

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