by AliC
Explorer

Unable to phone from france

I'm in france, able to text and email but unable to phone the uk or receive calls. From other conversations my phone may have an international bar on it...though this may not be the case as I spoke with EE about using my phone abroad before I travelled. Could EE please resolve this. I am unable to make contact with you using 150.

Many thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unable to phone from france

@AliC  Can you text someone in the UK ?  If you can then roaming is enabled on your account.   Have you tried restarting the device?  Have you tried a manual network search ?   The number your trying call are you starting that number with 44 or 0044 instead of  0 ? 

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Unable to phone from france

@AliC  Can you text someone in the UK ?  If you can then roaming is enabled on your account.   Have you tried restarting the device?  Have you tried a manual network search ?   The number your trying call are you starting that number with 44 or 0044 instead of  0 ? 

by AliC
Explorer

Re: Unable to phone from france

Brilliant...restarting did the trick. Thank you so much.
by
EE Community Support Team

Re: Unable to phone from france

Morning @AliC

 

Glad you got this sorted 🙂

 

Hope you have a great time in France!

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