by holz1
Visitor

Unable to make phone calls from Spain

I am in Spain and unable to make phone calls, despite receiving text from EE to say texts and phone calls are included as part of my EE Extra Plan.  Need to phone home! Help please.

2 REPLIES 2
by Grand Master
Grand Master

Re: Unable to make phone calls from Spain

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Unable to make phone calls from Spain

Hello there @holz1

 

Thanks for coming to the community.

 

Is the account an EE personal contract?

 

Also can you receive calls and texts?

 

Hope to hear from you soon 🙂

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