by Embhunter
Explorer

Unable to make phone call in France

Hello,

My data roaming works, and I have received texts to confirm I have unlimited minutes but I am unable to make calls or send SMS texts whilst on holiday in France. I have my phone set to connect to available phone carriers and am currently on Orange F but am still unable to make calls. What else do I need to do?

Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unable to make phone call in France

Hi @Embhunter.

 

Thanks for coming to the community 🙂

 

Is premium rate calling active in your My EE Account as well as roaming?

 

Have you tried manually connecting to another network?

 

Jon

4 REPLIES 4
by Grand Master
Grand Master

Re: Unable to make phone call in France

@Embhunter : If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team
Solution

Re: Unable to make phone call in France

Hi @Embhunter.

 

Thanks for coming to the community 🙂

 

Is premium rate calling active in your My EE Account as well as roaming?

 

Have you tried manually connecting to another network?

 

Jon

by Embhunter
Explorer

Re: Unable to make phone call in France

Many thanks for the prompt advice, everyone. The roaming was active but the international calls were not. Contacted EE Online who have sorted this for me.

by
EE Community Support Team

Re: Unable to make phone call in France

Great news @Embhunter

 

Thanks for coming back and letting us know.

 

Have a wonderful time in France.

 

Leanne.

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