by hawkerpaul Contributor
Contributor

Unable to make calls when roaming and incorrect time zone

Hi.

I'm in Lanzarote and cannot make calls to UK landlines or mobiles, and they are prefixed with +44.

I have full signal and an R next to it. I can send and receive texts no problem, and use data on the internet. I've checked all my call barring settings and none are activated. I have an Huawei mate p20.

 

Also my automatic time zone is consistently 1 hour ahead of BST despite the fact that Lanzarote time zone is identical to the UK.

 

Any ideas please?

Thanks

Paul

16 REPLIES 16
by Star Contributor
Star Contributor

Re: Unable to make calls when roaming and incorrect time zone

Can people call you alright?

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Thanks for the reply Peter.

Yes I think so....I had a missed call from a UK mobile number at least.

 

I even had a text off ee when I landed saying that all calls and texts are included within the EU roaming. Seems like outgoing calls are the only problem I have here apart from a wrong clock!

by Grand Master
Grand Master

Re: Unable to make calls when roaming and incorrect time zone

If on contract, try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

That could be it x-ray.

Call abroad and premium was not ticked so I've done so now. It then said it can take up to 24 hours to take effect, so I'll wait and see what happens.

When you look at the details for this option it says it's for calling numbers from abroad whilst in the UK, but I'm guessing this has something to do with this problem.

 

Many thanks for all your help

by
EE Community Support Team

Re: Unable to make calls when roaming and incorrect time zone

Let us know how you get on @hawkerpaul

 

Have a great time 🙂

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Thanks Leanne

 

No change yet tho......

 

by
EE Community Support Team

Re: Unable to make calls when roaming and incorrect time zone

Hi @hawkerpaul

 

Can you try restarting the device?

 

Also, can you try doing a manual network search in your device settings and selecting a different network.

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Leanne, 🙂

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Already tried that a couple of days ago. Initially was on movistar ee on landing but when I noticed I couldn't make calls I manually changed it to orange. Tried rebooting also without success.

 

Thanks again Leanne

by
EE Community Support Team

Re: Unable to make calls when roaming and incorrect time zone

I see thanks @hawkerpaul

 

Let me know how you get on after the 24 hours and we will be able to get this looked into if you are unable to make calls.

 

Leanne 🙂

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Ok many thanks Leanne. I'll be coming back home Sunday but at least I should be ok for next year! Roll on Cyprus. 😄

 

by
EE Community Support Team

Re: Unable to make calls when roaming and incorrect time zone

I hope the rain stops for you coming home @hawkerpaul

 

Cyprus looks amazing!

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Still no joy after 9 hours.... See what happens but I'm not to confident

by
EE Community Support Team

Re: Unable to make calls when roaming and incorrect time zone

Hi @hawkerpaul

 

I have sent you a private message on here for some details.

 

Leanne 🙂

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Hi Leanne.

Alexandra rang me and activated the calls to abroad feature of my account which I'd activated this morning, but she couldn't get it to register there and then as it normally should. However it did say to her to allow up to 24 hours as it did to me in the morning when I tried. I tried calling out again just now all seems to be ok! 🙂

 

I'm still not sure why my phone thinks Lanzarote is 1 hour ahead of BST tho!

 

Big thanks to you Leanne and Alexandra for all your help. Greatly appreciated.

 

by
EE Community Support Team

Re: Unable to make calls when roaming and incorrect time zone

Brilliant news @hawkerpaul

 

I am so pleased to hear this!

 

Have a safe journey home and if you need anything else you know where we are 🙂

 

Leanne.

by hawkerpaul Contributor
Contributor

Re: Unable to make calls when roaming and incorrect time zone

Thank you Leanne and thanks again for your help.

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