by saj1994 Investigator
Investigator

Unable to make calls, send texts or use data from canada.

Hi,

 

Im in Canada at the moment and unable to make any calls, send texts or use data. I cant even reply back messages received from EE.

 

I have an iPhone 10.

16 REPLIES 16
by Grand Master
Grand Master

Re: Unable to make calls, send texts or use data from canada.

@saj1994   Did you enable roaming on your account before you left the UK ?     Do you have a signal showing on the device?   What tariff do you have ?  And have you enabled call abroad and premium rate numbers from within your online account? 

by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

No I did not enable roaming, yes there is a signal and the network is connected to rogers, im on pay as you go and I topped up and bought a bundle.

by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

how do i enable call abroad and premium numbers online?

by Grand Master
Grand Master

Re: Unable to make calls, send texts or use data from canada.

@saj1994   With PAYG you don’t need to activate roaming as it already is.   You do however need credit to pay for calls/text and a data bundle to use data as your PAYG pack will not work outside the U.K./EU.  

by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

@Chris_B  I have topped up and have a balance.

by Grand Master
Grand Master

Re: Unable to make calls, send texts or use data from canada.

@saj1994   Have you tried restarting the device since topping up ? 

by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

yes I have

by Grand Master
Grand Master

Re: Unable to make calls, send texts or use data from canada.

@saj1994

You have said you purchased a bundle this is not credit on your account.  You can not use packs outside the UK/EU. You need to top-up and use that credit to pay for everything.

by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

I have got a bundle and got credit of £2 left on the account.

by
EE Community Support Team

Re: Unable to make calls, send texts or use data from canada.

Hi there @saj1994

 

Thanks for coming here.

 

What happens when you try and make a call or send a text?

 

Have you used the SIM in the UK before you travelled to Canada?

 

Leanne 🙂

by Grand Master
Grand Master

Re: Unable to make calls, send texts or use data from canada.

Forget the bundle! It's no use in Canada. You have only £2 to spend on calls & texts, which is enough for 1 min of calls or 3 texts. You can't use data as you've not enough to buy a data add-on. For charges there see https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/canada .

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by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

Yes I know i can use the credit to send texts but the texts that I am sending is not going through

by Grand Master
Grand Master

Re: Unable to make calls, send texts or use data from canada.

@saj1994   Are you putting 44 or +44 instead of the 0 at the start of the number?  

by
EE Community Support Team

Re: Unable to make calls, send texts or use data from canada.

Hi @saj1994

 

Thanks for coming back to us.

 

What happens when you try and make a call or send a text?

 

Can you try and select a different network in the settings?

 

Go to, Settings > Mobile Data > Network Selection > Turn off Automatic

 

Leanne.

by saj1994 Investigator
Investigator

Re: Unable to make calls, send texts or use data from canada.

@Leanne_T When I try send message I get an error saying not delivered.

 

i tried changing to other networks but still same problem.

by
EE Community Support Team

Re: Unable to make calls, send texts or use data from canada.

Hi @saj1994

 

Thanks for coming back to me.

 

Can you make any calls?

 

Is this to more than one number?

 

Leanne.

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