by Fatmoz
Explorer

Unable to make calls from abroad

Hi,

 

I can receive calls and text abroad but not make them? Data is fine incl. FB, WhatsApp etc roaming on, tried reboot etc.

 

any ideas?

 

thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unable to make calls from abroad

Hi @Fatmoz 

 

Log into your account and under menu - manage your device make sure international calls is activated.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Unable to make calls from abroad

Hi @Fatmoz 

 

Log into your account and under menu - manage your device make sure international calls is activated.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Fatmoz
Explorer

Re: Unable to make calls from abroad

Thanks, it was off. Turned on now, said it could take 24hr but hopefully that’s the problem solved, cheers 👍

by Gla98avb
Visitor

Re: Unable to make calls from abroad

Argh, I can't make calls either.  Logged into my account, and turned this option on.

But still nothing and this morning when I logged on its be deselected again

Help

by
EE Community Support Team

Re: Unable to make calls from abroad

Hi @Gla98avb


Welcome to the community. 

 

I recommend getting in touch with our Mobile Care team as soon as possible.

 

If you have access to an EE phone, you can call 150 from abroad.

 

Otherwise, it may be worth contacting our live chat team. You can get in touch by logging into your My EE account through a desktop/phone browser and browsing the help pages. When someone is available, a pop-up window will appear asking if you need help.

 

Hope this helps.


Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.