by K_ber
Explorer

Unable to make calls from abroad

I'm currently abroad in Poland. I'm unable to make calls and send text.

3 REPLIES 3
by
EE Community Support Team

Re: Unable to make calls from abroad

Hello there @K_ber

 

Thanks for posting on the community.

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Speak soon, Leanne.

by K_ber
Explorer

Re: Unable to make calls from abroad

Hi Leanne,

Thank you for replying.

I can receive calls and text. I pay monthly.

by
EE Community Support Team

Re: Unable to make calls from abroad

Hi @K-ber

 

Thank you for coming to see us in the EE community 🙂

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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