by Casidoodle Investigator
Investigator

Unable to make calls from abroad and no Live Chat option found.

I am abroad (EU) and when I try to make an outgoing call I get an automated message saying my international outgoing calls are barred. I cannot find a link to Live Chat to sort this.

 

Phone was restarted on landing, data roaming is on and I had the message from EE saying I am set up to use the phone abroad. Texting and 4G are working fine 

3 REPLIES 3
by
EE Community Support Team

Re: Unable to make calls from abroad and no Live Chat option found.

Hi there @Casidoodle

 

Thanks for coming to the community.

 

Can you check your account is set up for international calls.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let me know how you get on.

 

Leanne.

by Casidoodle Investigator
Investigator

Re: Unable to make calls from abroad and no Live Chat option found.

Hi

Calling abroad was ticked.

I still cannot find Live Chat. I have spent 40 minutes looking through My EE for a link. The closest I found was a link which said "Let's Chat" but when I clicked it this just told me the opening ours. Please can you send me a link.

Thanks




Get Outlook for Android
by
EE Community Support Team

Re: Unable to make calls from abroad and no Live Chat option found.

Hi @Casidoodle

 

Sorry chat is only available when logged into your My EE online not the app.

 

Can you receive calls and texts?

 

Also, can you try and connect to a different network in your phone settings.

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks. Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.