by Andrew1902 Investigator
Investigator

Unable to make calls from Prague

 I am currently in Prague and are unable to make calls. This problem has lasted 48 hours, and is not unique to my phone as my partner and sister are both on EE (one on iPhone the other on Android).

The data is working, and it appears SMS message is working too. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unable to make calls from Prague

Hi @Andrew1902,

 

Welcome to the EE Community.

 

Have you tried selecting a different network manually?

 

Find out how to do this along with some other great tips in EE Roaming - Help when abroad with your EE phone or device.

 

Hope this helps.

 

James

6 REPLIES 6
by Grand Master
Grand Master

Re: Unable to make calls from Prague

@Andrew1902   Login to you EE online account and make sure call abroad and premium rate numbers is enabled,  you’ll find this under manage this device 

by Andrew1902 Investigator
Investigator

Re: Unable to make calls from Prague

Thanks for the answer.

All is fine with the settings. I have been able to call since arriving in Prague but it’s suddenly stopped.

It’s not only me with the problem.

Sent from my iPhone
by Grand Master
Grand Master

Re: Unable to make calls from Prague

@Andrew1902   Have you tried restarting the device?  Have you tried turning off 4G ?   It sounds like a network issue there if it’s effecting all the device. 

by Andrew1902 Investigator
Investigator

Re: Unable to make calls from Prague

Hi Chris. Yes, done all that.
Turned off then on. Turned airplane mode off and on.
Turned data off then on. It’s intermittent now.. I’ve made a call this morning but since then it just says call failed. And believe it or not.. the numbers I have called are iPhones. Not sure if that’s a coincidence or not. And no.. it’s not via WiFi calling!

Sent from my iPhone
by Grand Master
Grand Master

Re: Unable to make calls from Prague

@Andrew1902   WiFi calling doesn’t work outside the U.K. ( or shouldn’t anyway ). 

it does sound like a local network problem. 

by
EE Community Support Team
Solution

Re: Unable to make calls from Prague

Hi @Andrew1902,

 

Welcome to the EE Community.

 

Have you tried selecting a different network manually?

 

Find out how to do this along with some other great tips in EE Roaming - Help when abroad with your EE phone or device.

 

Hope this helps.

 

James

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