by Maro1 Investigator
Investigator

Unable to make any calls while traveling in South America & Asia

Hello,

 

Can someone please check why I cannot make any calls when in premium call rate countries (is make/receive calls) including countries in South America and Asia?

 

My roaming setting and premium calls are enabled...

 

I would like to flag that this is putting me as your customer at live threatening risk as my phone is the only point of contact in these rural areas.

 

Kind Regards,

 

Marek

6 REPLIES 6
by
EE Community Support Team

Re: Unable to make any calls while traveling in South America & Asia

Hello @Maro1

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

Can you send texts?

 

Hope to hear back from you soon. 

 

Leanne.

by Maro1 Investigator
Investigator

Re: Unable to make any calls while traveling in South America & Asia

Hi,

 

I am on pay monthly contract. 

 

Not sure about text messages but no calls both receive and making. Also no internet service. 

 

Regards,

 

Marek

by Grand Master
Grand Master

Re: Unable to make any calls while traveling in South America & Asia

What are premium call rate countries?

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by
EE Community Support Team

Re: Unable to make any calls while traveling in South America & Asia

Hello @Maro1

 

Thanks for the quick reply.

 

Can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Let me know how you get on.

 

Leanne.

by Maro1 Investigator
Investigator

Re: Unable to make any calls while traveling in South America & Asia

Hi,

 

I tried to tick the boxes and make changes to the setting that looked ok, however I could not make any as apparently I am not the account holder. 

 

Regards,

 

Marek

by
EE Community Support Team

Re: Unable to make any calls while traveling in South America & Asia

Hi @Maro1

 

Thanks for coming back to me.

 

If you're unable to change this and you're logged into your My EE account an option for chat will show when an agent is available.

 

Our Digital Care Team will be able to look into this for you when you select to chat with us.

 

Leanne.

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