21-01-2019 03:24 PM
Can someone please check why I cannot make any calls when in premium call rate countries (is make/receive calls) including countries in South America and Asia?
My roaming setting and premium calls are enabled...
I would like to flag that this is putting me as your customer at live threatening risk as my phone is the only point of contact in these rural areas.
21-01-2019 05:08 PM
I am on pay monthly contract.
Not sure about text messages but no calls both receive and making. Also no internet service.
21-01-2019 05:11 PM
What are premium call rate countries?
21-01-2019 05:24 PM
Thanks for the quick reply.
Can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate
Do they both show as ticked?
If not, can you turn both settings on within your My EE?
Let me know how you get on.
22-01-2019 11:15 AM
I tried to tick the boxes and make changes to the setting that looked ok, however I could not make any as apparently I am not the account holder.
22-01-2019 11:23 AM