16-08-2019 10:26 AM
Hello @Satmistry ,
Welcome to the community,
It is not part of your inclusive calls, you have to pay for calls outside the EU, unless you are on a Max Plan, then there are five countries included, I would suggest you take a look here:
You also do not say whether you are on pay as you go or contract and if you are whether it is a Max Plan.
16-08-2019 03:31 PM
If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't & can't do the above.