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by Satmistry
Visitor

Unable to make a call to U.K. From outside EU

Why can't I make a call from outside of EU to the UK?

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Unable to make a call to U.K. From outside EU

Hello @Satmistry ,

 

Welcome to the community,

 

It is not part of your inclusive calls, you have to pay for calls outside the EU, unless you are on a Max Plan, then there are five countries included, I would suggest you take a look here:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

 

You also do not say whether you are on pay as you go or contract and if you are whether it is a Max Plan.

by
EE Community Support Team

Re: Unable to make a call to U.K. From outside EU

Hi there @Satmistry

 

Welcome to the community 🙂

 

Hope you are having a lovely time.

 

Are you with us on pay as you go or pay monthly?

 

Can you receive calls and texts?

 

Leanne 🙂

by Grand Master
Grand Master

Re: Unable to make a call to U.K. From outside EU

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't & can't do the above.

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