by Dbeltran Investigator
Investigator

Unable to get network in Greece? Please help

Hi team 

 

I am currently in Greece and unable to get network can only get online via hotel wifi

6 REPLIES 6
by Grand Master
Grand Master

Re: Unable to get network in Greece? Please help

@Dbeltran : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do the above.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Unable to get network in Greece? Please help

Hi @Dbeltran 

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Dbeltran Investigator
Investigator

Re: Unable to get network in Greece? Please help

Thank you, have switched these on 

by Dbeltran Investigator
Investigator

Re: Unable to get network in Greece? Please help

Thank you will switch these on 

by
EE Community Support Team

Re: Unable to get network in Greece? Please help

Let us know how you get on @Dbeltran

 

Have an amazing time in Greece 🙂

 

Leanne.

by Grand Master
Grand Master

Re: Unable to get network in Greece? Please help

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it sorts it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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