by Coombesy
Visitor

Unable to get any service whilst in the Canary Islands.

Hi I'm unable to get any service on my iPhone whilst in the Canary Islands. My son is on EE Pay as you go and his phone connected as soon as we go here but my contract sim won't connect to any Network at all.

2 REPLIES 2
by Grand Master
Grand Master

Re: Unable to get any service whilst in the Canary Islands.

@Coombesy: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

 

PAYG are already activated for roaming.

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by
EE Employee

Re: Unable to get any service whilst in the Canary Islands.

Hi @Coombesy

 

Have you followed the advice given by @X\raySpeX and has that helped?

 

Many thanks,

 

Lee

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