by Sezzyclark
Visitor

Unable to call up from abroad

I am in Madeira and cannot make any calls back the the UK. I am a pay monthly customer and have been with ee for years and never had a problem before. Can someone please help as I cannot ring home 

2 REPLIES 2
by Grand Master
Grand Master

Re: Unable to call up from abroad

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Unable to call up from abroad

Hello there @Sezzyclark

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Have you used your phone abroad previously?

 

Hope you're having a great time.

 

Speak soon, Leanne.

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