by Ozzy1982 Investigator
Investigator

Unable to call uk mobile numbers from abroad

Hi

I am currently away in Italy and I am unable to make calls to UK mobile number. I can send sms, make international calls and calls to uk landlines. I am also able to receive call. 

When I make a call to uk mobile number it says “sorry this number is not active” I have tried various formats; 07XXXXXXXXX, +447XXXXXXXXX, 00447XXXXXXXXX.

 

1 SOLUTION

Accepted Solutions
by Ozzy1982 Investigator
Investigator
Solution

Re: Unable to call uk mobile numbers from abroad

Hi My phone is now back to normal.

24 REPLIES 24
by
EE Community Support Team

Re: Unable to call uk mobile numbers from abroad

Hi there @Ozzy1982

 

Thanks for coming to the community.

 

Have you been able to call this number recently?

 

Are they able call you?

 

If all other numbers work except this one it could be a problem with the number, you are calling.

 

Leanne.

by Ozzy1982 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

Have you been able to call this number recently? - it is not just one number it is all UK mobile numbers. I have been away for 6 days and only stopped working yesterday.

Are they able call you? Yes

If all other numbers work except this one it could be a problem with the number, you are calling. - It is all UK mobile numbers, I have tried a few.

Orazio
by
EE Community Support Team

Re: Unable to call uk mobile numbers from abroad

Thanks for confirming this for me @Ozzy1982

 

Are you with us on pay as you go or pay monthly?

 

Can you text the UK mobile numbers?

 

Leanne 🙂

by MammaS25 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

I’m having the EXACT same problem and am also in Italy! I can call landlines but when I try mobiles it says the number is ‘inactive’. I could make calls up until yesterday evening and now nothing though I still have data etc? Can anyone help please?

by
EE Community Support Team

Re: Unable to call uk mobile numbers from abroad

Hi there @MammaS25

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

How long have you been in Italy for?

 

Speak soon.

 

Leanne 🙂

by MammaS25 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

Hi, i have been in Italy since the 24th July and up until yesterday I could call uk mobile numbers without any problems and now I get a message from TIM saying the number I am calling is ‘inactive’?

 

I am a pay monthly customer.

 

kind regards.

by
EE Community Support Team

Re: Unable to call uk mobile numbers from abroad

Hi @MammaS25

 

Thanks for coming back to me.

 

Have you tried connecting to a different network?

 

Phone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Leanne.

by MammaS25 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

Hi, yes I’ve tried connecting to other networks but the signal drops straight away and I loose signal and data. 

 

Kind regards

by
EE Community Support Team

Re: Unable to call uk mobile numbers from abroad

Thanks for trying @MammaS25

 

I have sent you a private message on here for some details.

 

Leanne 🙂

by Ozzy1982 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

I am pay monthly and have been here since Thursday, calls were working up until yesterday.

I can text uk numbers

I have reported with EE technical support who were going to escalate this.

My sister and brother in law arrived this morning and they have the same issue both on EE. Also a friend on Plusnet with similar issue.

Have tried connecting to other networks but only have service with TIM (also tried switching between 3G and 4g).
by MammaS25 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

It’s really annoying as like you up until yesterday I could make calls to uk mobile numbers, now I can only call uk landlines.

My phone only works on TIM also, so frustrating. 

I’ve tried everything and nothing works. If you have any joy please would you let us know?

 

kind regards. 

by alexkaye
Visitor

Re: Unable to call uk mobile numbers from abroad

I am also having this issue and it is becoming  extremely frustrating . I have tried to contact EE on their customer services number however my phone still will not connect to that number i have also tried to change the networks and this will still not fix the problem.

by Johnny8
Explorer

Re: Can't send or call from Italy to uk

I have the same problem. Was working fine for a week, but now I can’t make any calls? Very random.

by Ozzy1982 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

This is the number I used, possibly the more people that report the issue, it might be resolved quickly.

+44 207 362 0200
by Ozzy1982 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

Hi MammaS25

I have just spoken with EE for an update and it is now a know issue and is being looked into. They had no indication when this would be resolved.
by MammaS25 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

Hi Ozzy1982,

same, they called and said they are trying to fix the fault but no idea how long it would take and to just keep trying every now and then to make calls. I’m having to call people via whatsapp voice call for the time being. 

 

Thanks for the reply, fingers crossed for a speedy resolution!

by Ozzy1982 Investigator
Investigator
Solution

Re: Unable to call uk mobile numbers from abroad

Hi My phone is now back to normal.

by
EE Community Support Team

Re: Unable to call uk mobile numbers from abroad

Thanks for letting us know @Ozzy1982 🙂

 

I hope you enjoy the rest of your time in Italy.

 

@MammaS25 - are you able to try restarting the phone and trying again?

 

Jon

by MammaS25 Investigator
Investigator

Re: Unable to call uk mobile numbers from abroad

Hi @Jon_K 

 

My problem was the same as @Ozzy1982 , it was an EE technical problem which they’ve now fixed. I’d tried everything as I thought the problem was with my phone and I was getting really fed up but as it turns out it was a bigger issue and it affected lots of people. 

 

Kind regards. 

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