30-07-2019 07:55 AM
I am currently away in Italy and I am unable to make calls to UK mobile number. I can send sms, make international calls and calls to uk landlines. I am also able to receive call.
When I make a call to uk mobile number it says “sorry this number is not active” I have tried various formats; 07XXXXXXXXX, +447XXXXXXXXX, 00447XXXXXXXXX.
Solved! See the answer below or view the solution in context.
30-07-2019 08:39 AM
30-07-2019 08:48 AM
30-07-2019 09:28 AM - edited 30-07-2019 09:28 AM
I’m having the EXACT same problem and am also in Italy! I can call landlines but when I try mobiles it says the number is ‘inactive’. I could make calls up until yesterday evening and now nothing though I still have data etc? Can anyone help please?
30-07-2019 10:46 AM - edited 30-07-2019 10:47 AM
Hi, i have been in Italy since the 24th July and up until yesterday I could call uk mobile numbers without any problems and now I get a message from TIM saying the number I am calling is ‘inactive’?
I am a pay monthly customer.
30-07-2019 11:12 AM
Thanks for coming back to me.
Have you tried connecting to a different network?
Phone – Settings > Mobile Data > Network Selection > Turn off Automatic
Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows – Settings > Mobile Network > Network Selection > Tap on start manual search
30-07-2019 11:19 AM
Hi, yes I’ve tried connecting to other networks but the signal drops straight away and I loose signal and data.
30-07-2019 01:59 PM
30-07-2019 02:19 PM
It’s really annoying as like you up until yesterday I could make calls to uk mobile numbers, now I can only call uk landlines.
My phone only works on TIM also, so frustrating.
I’ve tried everything and nothing works. If you have any joy please would you let us know?
30-07-2019 02:39 PM
I am also having this issue and it is becoming extremely frustrating . I have tried to contact EE on their customer services number however my phone still will not connect to that number i have also tried to change the networks and this will still not fix the problem.
30-07-2019 03:08 PM
30-07-2019 06:40 PM
30-07-2019 08:12 PM
same, they called and said they are trying to fix the fault but no idea how long it would take and to just keep trying every now and then to make calls. I’m having to call people via whatsapp voice call for the time being.
Thanks for the reply, fingers crossed for a speedy resolution!
01-08-2019 09:08 AM
by Paulramsey68 a week ago