by Amir2
New Member

Unable to call to Uk numbers from Sweden

Hi I am EE costumer and have EU package, but I can’t call Uk from Sweden but I can call local in Sweden anywhere can anyone help

2 REPLIES 2
by Grand Master
Grand Master

Re: Unable to call to Uk numbers from Sweden

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: Unable to call to Uk numbers from Sweden

Good Morning @Amir2.

 

Thanks for coming to the community. 

 

Have you been able to follow the advice provided by @XRaySpeX?

 

Are you now able to call back to the UK?

 

Speak shortly, 

 

Katie 🙂

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