by SkiingHels
Explorer

Unable to call or text UK numbers from Crete

Hi

i am in Crete but unable to call or text UK landlines or mobiles

i have roaming set on 

please can anyone advise how to resolve this?

4 REPLIES 4
by Grand Master
Grand Master

Re: Unable to call or text UK numbers from Crete

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by SkiingHels
Explorer

Re: Unable to call or text UK numbers from Crete

All checked and still unable to call or text 

by Grand Master
Grand Master

Re: Unable to call or text UK numbers from Crete

Were they already ticked or did you have to change some? Any changes could take 24 hours to effect.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unable to call or text UK numbers from Crete

Hi @SkiingHels


Welcome to the community. 🙂

 

Could you try manually connecting to a different Greek network?:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Chris

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