16-09-2019 09:02 AM
i am in Crete but unable to call or text UK landlines or mobiles
i have roaming set on
please can anyone advise how to resolve this?
16-09-2019 12:23 PM
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't need to & can't do any of the above.
16-09-2019 12:32 PM
Were they already ticked or did you have to change some? Any changes could take 24 hours to effect.
16-09-2019 02:47 PM - edited 16-09-2019 02:48 PM
Welcome to the community. 🙂
Could you try manually connecting to a different Greek network?:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|