26-08-2019 05:46 AM
Hi I'm in France and unable to call anyone. I can search the Web and WhatsApp call. I've tried 2 networks and they are both the same. The numbers are in my phone as +44 and I've never had a problem with calling them from France before? Any ideas. I'm a pay monthly customer as well
26-08-2019 08:16 AM
@Lansledj01 Have you checked your online EE account to make sure call abroad and premium rate numbers is enabled? Have you tried restarting the device?
26-08-2019 12:40 PM
26-08-2019 01:37 PM
Welcome to the community. 🙂
Could you try manually connecting to another network to see if it works better?:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|
Let us know how you're getting on.