by Lansledj01 Investigator
Investigator

Unable to call from France

Hi I'm in France and unable to call anyone. I can search the Web and WhatsApp call. I've tried 2 networks and they are both the same. The numbers are in my phone as +44 and I've never had a problem with calling them from France before? Any ideas. I'm a pay monthly customer as well

9 REPLIES 9
Highlighted
by Grand Master
Grand Master

Re: Unable to call from France

@Lansledj01   Have you checked your online EE account to make sure call abroad and premium rate numbers is enabled?  Have you tried restarting the device? 

by Lansledj01 Investigator
Investigator

Re: Unable to call from France

Hi yes roaming is turned on and I have made calls from France a little
while ago to the same numbers I'm trying
by Lansledj01 Investigator
Investigator

Re: Unable to call from France

And yes I've tried a phone reset

by Lansledj01 Investigator
Investigator

Re: Unable to call from France

I'm getting network busy ringing the UK and a message ringing friends in France 

by Lansledj01 Investigator
Investigator

Re: Unable to call from France

All enabled already. Have used the phone in France and EU a couple of times
this year already. Can use data just can't make calls. Using +44 with 0
taken off
by
EE Community Support Team

Re: Unable to call from France

Hi @Lansledj01 

 

Welcome to the community. 🙂

 

Could you try manually connecting to another network to see if it works better?:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.


Chris

by Lansledj01 Investigator
Investigator

Re: Unable to call from France

Thanks @Chris I rang 150 in the end and they reset something from their end
and I had to restart my phone and it now works
by
EE Community Support Team

Re: Unable to call from France

Great to hear @Lansledj01

 

Have a fantastic time in France,

 

Katie 🙂

by Lansledj01 Investigator
Investigator

Re: Unable to call from France

Many thanks Katie

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