by challe
New Member

Unable to call customer service from abroad

I am abroad and need to call customer service regarding my contract but it's not working! I have an extra plan and haven't had any issues before. I need to be able to contact them ASAP

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: Unable to call customer service from abroad

Hello @challe you can call customer service on +447953 966 250 from another phone or you can also access Live Chat through one of the ways contained in this link:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Have you restarted the device since landing? Try a manual network search and seeing if the device can pick up any networks at all. You can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>manage device. 🙂

1 REPLY 1
by Profile closed
Not applicable
Solution

Re: Unable to call customer service from abroad

Hello @challe you can call customer service on +447953 966 250 from another phone or you can also access Live Chat through one of the ways contained in this link:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Have you restarted the device since landing? Try a manual network search and seeing if the device can pick up any networks at all. You can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>manage device. 🙂

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