by hjp1310

Unable to call UK from USA



I'm in NYC, been here a month and going to be here for another month. 


I'm on a business 4GEE Max Plan, free USA Roaming. 


However, when I try to call home or check voicemail, I get a recorded message from T-Mobile or AT&T (whichever network my phone is using at the time, usually the former) saying that calls to International numbers have been restricted. 


Obviously this is very frustrating as I have business matters that need me to call UK numbers. 


Please can someone help me fix this. I can't call the Business help centre because it's a UK Number. Rach from the live chat centre tried helping but she couldn't help because she didn't work in the business section. 



EE Community Support Team

Re: Unable to call UK from USA

Hi @hjp1310


Thank you for coming to see us all the way from New York city.


I can understand why you will feel frustrated and we'd absolutely love to try and sort this out for you.


To so this, it would require a call to our business customer services team and they can look at this for you.


If you can call from an an alternative landline or mobile number, then that would be great.







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