12-08-2018 03:08 PM
Every time i try to ring a contact in the phone or dial a number in the uk, i get the same recorded message from t-mobile saying that " the service you are attempting to use is restricted or unavailable contact customer care with message FL14365". Roaming is enabled and I have purchased the appropriate add on. Please help!!
12-08-2018 03:16 PM
Welcome to the community,
Have you made sure that you have international dialling enabled?
You may want to check here about roaming if you have not already done so:
12-08-2018 03:38 PM
12-08-2018 05:17 PM
12-08-2018 08:04 PM - edited 12-08-2018 08:06 PM
Roaming is enabled where? You may have it enabled on your phone but did you enable it on your EE a/c before you left by texting ROAMING to 150?
Are you able to use data to get on the Net?
13-08-2018 03:11 AM
Unfortunately yes - have texted 150 and have received a reply that roaming is already enabled. Am able to access data with no problem but just can't call anywhere.
13-08-2018 03:21 AM
just can't call anywhere.
If "anywhere" Is non-UK nos, you need "Call Abroad & Premium Rate" allowed in your MyEE. If you can't tick it yourself you will need to ask EE. Use the landline nos in my sig from another phone.
by Paulramsey68 a week ago