by Pagemakers Established Contributor
Established Contributor

Unable to add a Travel Pass

I’m on a 12M SIM Max Plan

 

When I send a text to 150 with the words MAX TRAVEL it replies with:

 

Sorry, Travel Data Pass is not available on your price plan. You can find details of all our standard roaming add-ons and prices at ee.co.uk/roaming

 

Why can’t I add a travel data pass to my account. I should be able to. 

41 REPLIES 41
by Ace Contributor
Ace Contributor

Re: Unable to add a Travel Pass

Hi @Pagemakers. Have you tried just texting TRAVEL Instead?

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

Yes - makes no difference. Exactly the same response. 

by
EE Community Support Team

Re: Unable to add a Travel Pass

Good Morning @Pagemakers

 

Are you currently outside the UK at the moment? 

 

What destination are you looking to use the pass?

 

Katie 🙂

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

I’m in the UK at the moment. I travel on a weekly basis so it could be anywhere. 

 

Last week it was Turkey. 

by
EE Community Support Team

Re: Unable to add a Travel Pass

Thank you for confirming this. @Pagemakers

 

I would recommend speaking with our customer service team who can have a look at your account. 

 

Keep me posted on how you get on 🙂

 

Katie.

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

I have. Three times in the last 2 days. They just scratch their heads and nothing changes. 

by
EE Community Support Team

Re: Unable to add a Travel Pass

I have sent you a private message @Pagemakers

 

If you could take a look and get back to me 🙂

 

Katie. 

by Ace Contributor
Ace Contributor

Re: Unable to add a Travel Pass

Have you managed to get through to someone in technical support? They are usually more competent and willing to look at issues that take a bit longer.

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

PM replied to. 

 

EE have called me twice this week and I’ve called them once. Not sure which department they were from. 

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

This is the issue...

8CD84A52-C9E8-43BA-A18C-3CDC756C073F.jpeg

 

 

 

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

Another week and 3 more phone calls and both phone numbers on my account still have this bug. How much longer?

by Ace Contributor
Ace Contributor

Re: Unable to add a Travel Pass

Hi @Pagemakers Sorry to hear this isn't fixed. If it was me, I'd start escalating the issue. Raise a complaint, ask for it to be passed to the next level of support, Keep a track of who you talk to and when, and what was said. You need to keep on top of it but once you start following EE's complaint process they do tend to get picked up by more competent staff who take the time to try and resolve issues.

 

Let us know how it goes!

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

I’ll give that a go. Thanks. 

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

Two more long calls with EE and still this doesn’t work. That must be 10-15 calls so far. 

 

Regrettably looks like I will have to go down the complaints route. 

by
EE Community Support Team

Re: Unable to add a Travel Pass

I'm sorry to hear that, @Pagemakers.

 

Did you ask to raise a complaint whilst speaking to customer services?

 

You can find other ways to do this on our raise a complaint help page.

 

Chris

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

I raised a complaint using the online complaint form. 

by timmylad1975
Explorer

Re: Unable to add a Travel Pass

Hi, try and Text MAXTRAVEL to 150

 

Think thats how i got mine to work 

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

That’s  the whole porpose of this thread. 

 

Texting that to 150 does not work at all. There are photographs above. 

by Pagemakers Established Contributor
Established Contributor

Re: Unable to add a Travel Pass

MAXTRAVEL

MAX TRAVEL

TRAVEL

 

Does not work. They all should. 

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