19-07-2019 01:32 AM
I’m in the USA and I received several texts about data roaming add ins and calls costing £1.20 a minute, but, on my max plan is t it all supposed to be included?
19-07-2019 03:30 AM
Yes, if you took it out after 10 May 2017.
Did you activate roaming on your EE a/c before you left UK?
Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
19-07-2019 06:41 AM
EE haven't managed to get the correct welcome message for me when I'm in the USA for years.
If data is working without any add-ons being on your account, you should be ok.
19-07-2019 07:48 AM
@Swirving Your just receiving the standardised message that everyone else gets regardless of your tariff and that that tariff allows.
19-07-2019 08:30 AM
22-07-2019 10:36 PM
I went into the EE store in Cheltenham to check, I said I wanted to change my plan if the USA was not included in free minutes etc as I was coming out here for two months. The chap assured me it was included on my plan and I shouldn't change it. Now I discover that because I took my plan out in March 2017 that I'm not eligible and cannot use data roaming and have already got extra charges on my phone, what can I do now?
22-07-2019 10:50 PM
I appreciate that, @Swirving and EE confused a lot of people with the max plans and changes on 10th May 2017 but I'm just trying to suggest what you can do right now to get it working with a set fee a month. You could wait to discuss with EE in the morning and see if you can still change plan though, or add the pass.
22-07-2019 11:03 PM
Thanks, I'll just use wifi for now I guess. I've just emailed them, the fact that their own employees don't even know apparently is a bit of a joke!
I mean, he spent more time trying to sell me a ipad and telling me not to change my plan as it was such a good one and now I'm stuck with it in the USA unable to use it.
by Kerry83 a week ago