by EDougherty
Explorer

US Roaming data stopped working

I’ve been in the US for a week now and all of a sudden my phone is showing no data available. It worked great for the first week, it connected to a network and had 4G or 3G almost all of the time but now it still shows that it is connected to a network and had full service but there is no mobile data connection (when everyone else that I am with has one)

3 REPLIES 3
by
EE Employee

Re: US Roaming data stopped working

Hi @EDogherty and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

 

 

by EDougherty
Explorer

Re: US Roaming data stopped working

Hello,
I switched networks and that brought up 4G. The call however is not working
it just immediately ends the call.

Thanks so much!
by
EE Employee

Re: US Roaming data stopped working

Hi @EDougherty

 

This is very strange indeed.

 

Which network are you currently connected to?

 

Many thanks,

 

Lee

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