by LouA05
Explorer

URGENT! I'm currently in Costa Rica with work and cannot access any network.

Hi

I'm in Costa Rica and I can see the networks, but when I try to connect I get a message saying the my SIM cannot connect to that network.

Please help. 

I have a samsung S8 plus.  I have a travel data pass. 

I start work tomorrow - Monday.  And need to use the network.

 

thanks

Lou

3 REPLIES 3
by
EE Community Support Team

Re: URGENT! I'm currently in Costa Rica with work and cannot access any network.

Hi @LouA05,

 

Welcome to the EE Community.

 

Please get in touch with customer services so our technical team can look into this for you.

 

You can also chat with customer services online by logging in to My EE.

 

Thanks

 

James

by LouA05
Explorer

Re: URGENT! I'm currently in Costa Rica with work and cannot access any network.

Hello

 

I can't access customer services.  I can't make calls. 150 doesn't work, nor any number.  And when I go to the website, I don't get a pop up customer services chat. I'm in the dark!  HELP

by
EE Community Support Team

Re: URGENT! I'm currently in Costa Rica with work and cannot access any network.

Hi @LouA05,

 

Once logged into My EE you will be offered online chat once an agent becomes available.

 

Hope this helps.

 

James

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