by 13fish13
Explorer

Turning VM off

Turning VM off. I forgot to do it from abroad and now texting VM off  to 150 fails. I just get this message back: We've had a problem with your request, please try again a little later.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Turning VM off

Good Afternoon @13fish13

 

Thank you for coming to the community. 

 

If VM OFF is failing, I would recommend getting in touch with our mobile care team. 

 

The team should be able to remove this feature for you. 

 

If you are abroad currently and a pay monthly customer you can use our online chat service by logging in to your My EE and awaiting the chat invite.

 

Katie 🙂

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Turning VM off

Good Afternoon @13fish13

 

Thank you for coming to the community. 

 

If VM OFF is failing, I would recommend getting in touch with our mobile care team. 

 

The team should be able to remove this feature for you. 

 

If you are abroad currently and a pay monthly customer you can use our online chat service by logging in to your My EE and awaiting the chat invite.

 

Katie 🙂

by 13fish13
Explorer

Re: Turning VM off

Thank you @Katie_B  👌

by
EE Community Support Team

Re: Turning VM off

Let us know how you get on @13fish13

 

Leanne 🙂

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