by hgahb Investigator
Investigator

Turn off call barring abroad

I need to remove call barring from my phone as I am abroad and cannot use it. I understand that customer service needs to do this. I can't make or receive any calls or texts, even though I could before but now I can't seem to.

12 REPLIES 12
by
EE Community Support Team

Re: Turn off call barring abroad

Good Morning @hgahb

 

I hope your having a lovely time away. 

 

To activate calling abroad simply log in to your My EE and follow these steps:

 

Menu > Manage Device > Ensure 'Roaming abroad' and 'International and premium calls' are allowed. 

 

Let me know if this works.

 

Speak soon, Katie 🙂

by Grand Master
Grand Master

Re: Turn off call barring abroad

Hi @hgahb

 

When you say your device worked, were you abroad at the time? 

 

Have you logged into your online account and made sure roaming and international calls are active? 

 

Have you restarted your device?

 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by hgahb Investigator
Investigator

Re: Turn off call barring abroad

No such options are available on my manage device page. My device is not an ee phone, it is just an ee sim.

by hgahb Investigator
Investigator

Re: Turn off call barring abroad

Hi,

I was able to send a text early on after leaving the UK but several weeks later, was not able to. I was also receiving texts fine for about two months but now I cannot receive texts either.

When I try to make a call, the voice just says, 'you're call barring is active' etc.

Thanks.

by
EE Community Support Team

Re: Turn off call barring abroad

Are you logging in via the website @hgahb?

 

Is this a pay monthly sim?

 

Katie 🙂

by hgahb Investigator
Investigator

Re: Turn off call barring abroad

It is not a pay monthly sim. Yes, I am logging in on the website.

by
EE Community Support Team

Re: Turn off call barring abroad

Thank you for confirming this @hgahb

 

Have you made any chargeable activity from your account within the last 179 days?

 

Chargeable activity can be the following:

 

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data.
  • Topping up your account.
  • Buying a Pack or an Add-on.

 

Katie 🙂

by hgahb Investigator
Investigator

Re: Turn off call barring abroad

Yes, infact I bought the sim card less than 179 days ago. And have also topped up.

by
EE Community Support Team

Re: Turn off call barring abroad

I have sent you a private message for some further information @hgahb

 

Speak soon, Katie 🙂

by maximusp300
New Member

Re: Turn off call barring abroad

Hi, i'm having the same issue. But when I go to my settings on my EE account- the options to turn on international calls and roaming are greyed out. I can't click on them. Please assist.

by Wasps
New Member

Re: Turn off call barring abroad

I have a apy as you sim, with an international pack yeet now here can i find these buttons to allow me to activate texts so I can send them Its very very frustarting. CAn someone please assists

 

thanks

by
EE Community Support Team

Re: Turn off call barring abroad

Good Afternoon and welcome to the community @Wasps

 

What country are you currently roaming in?

 

If you text 'ROAMING' to 150 what does this report?

 

Speak soon, 

 

Katie 🙂

 

 

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