by Mayesacelux
Visitor

Trying to contact 150 and phones will not connect

I am on holiday for 5 weeks and contacted EE before leaving to make sure the phones work. 

 

They do do not work and we can not call the UK and can not even contact 150 from my phone can someone help me please 

3 REPLIES 3
by Grand Master
Grand Master

Re: Trying to contact 150 and phones will not connect

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by Grand Master
Grand Master

Re: Trying to contact 150 and phones will not connect

@Mayesacelux  Dialing 150 is still a phone call so if you can not call anyone else this will not work also as it’s still a phone call,  If you have a signal on your device login to your online EE acouni and  enable international and call abroad. 

by
EE Community Team

Re: Trying to contact 150 and phones will not connect

Hi @Mayesacelux,

 

Welcome to the community 🙂

 

Please come back and let us know how you got on once you followed @XRaySpeX and @Chris_B suggestions.

 

You can also check your roaming service is active in My EE by going to:

 

 My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.

 

 

Alex 🙂

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