by davidstocko
Explorer

Trouble sending texts & calls eu roaming

I cannot send texts or make calls when roaming. I'm in Germany on a personal contract. Roaming is switched on and im receiving calls, texts, emails and data but cannot send. 

3 REPLIES 3
by davidstocko
Explorer

I cannot send texts or make calls when eu roaming.

I cannot send texts or make calls when roaming. I'm in Germany on a personal contract. Can receive calls, e-mails, text and data but cannot make outgoing calls or texts.  Roaming is switched on.  

by Grand Master
Grand Master

Re: I cannot send texts or make calls when eu roaming.

Hi, 

 

Have you tried restarting your phone? 

 

Did you activate roaming before you left the UK? 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: I cannot send texts or make calls when eu roaming.

Hi and welcome to the Community @davidstocko

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Please may I know if you are using an EE personal or business account?

 

Many thanks,

 

Lee

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