by Libbz17 Investigator
Investigator

Trouble adding Data

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I’m trying to add Data to my Son’s phone and all I can find are options for roaming abroad. Can anyone help please?  Thanks in advance x
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Trouble adding Data

Let him browse to http://add-on.ee.co.uk/purchase whilst not on WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
8 REPLIES 8
by Grand Master
Grand Master

Re: Trouble adding Data

Is his phone on contract or PAYG?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Libbz17 Investigator
Investigator

Re: Trouble adding Data

He has a contract, I’ve added Data for him before with no problem, I’ve gone onto the app this evening and everything has changed. 

by Grand Master
Grand Master
Solution

Re: Trouble adding Data

Let him browse to http://add-on.ee.co.uk/purchase whilst not on WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Libbz17 Investigator
Investigator

Re: Trouble adding Data

Hi, that link would work brilliantly but as he’s not the account holder he’s unable to put the data on himself I have to do it for him but when I click the link it uses my number, is there any way of changing the number from mine to his? 

by
EE Community Support Team

Re: Trouble adding Data

Hi @Libbz17

 

Welcome to the community. 🙂

 

Have you tried using the desktop My EE account on a PC/computer?

 

If you can't do it there, it may be worth contacting our customer service team, they can add it from their side.

 

Let me know how you get on.

 

Chris

 

 

by Libbz17 Investigator
Investigator

Re: Trouble adding Data

Hi Chris, 

 

Thanks for the welcome 😊

 

I contacted EE and they say there is a problem with adding Data at present so I have to wait whilst it’s fixed. The link I was provided with last night worked for me perfectly but not for my Son as he’s not the main account holder. It’s only a few days and his allowance renews. He’s going to just have to stick it out. 

 

Many thanks for trying to help me out though, it’s much appreciated. 

 

Kind Regards

Libby 😁

by Grand Master
Grand Master

Re: Trouble adding Data

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Trouble adding Data

Thanks for coming back @Libbz17

 

Let us know if you need anything else 🙂

 

Have a great Sunday!

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