by Dilek1988
Visitor

Travel data

Just returned from holiday to find travel data times five added onto my monthly bill. Before I flew abroad I 100% made sure to turn of mobile data and data roaming. EE said it needs to investigate and will get back to me within 72 hours now it’s been 6 days and nothing. Contacted EE today and they say the team (they couldn’t tell me the name of the team) is still investigating and will let me know via text. Totally unacceptable and they don’t care about their customers, will never renew contract with EE again 

2 REPLIES 2
by Grand Master
Grand Master

Re: Travel data

Hi @Dilek1988

 

Please see EE complaints code of practice and process here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Travel data

Good Morning @Dilek1988.

 

Welcome to the community.

 

Could it be our Tech Gurus that are investigating this for you?

 

If they have raised an investigation ticket, they will try their best to be back in touch within 72 hours as they will want an answer to the problem before calling you.

 

Jon

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.