by AndrewGrac3
Visitor

Travel data pass

My travel data pass is not working in the USA. I have not had issues before when abroad, but I’m having no joy this time. Based on my account and on my attempts to text “travel” to 150, it is still active. I have tried turning mobile data, data roaming, and my phone on and off on multiple occasions. Please help!

3 REPLIES 3
by Grand Master
Grand Master

Re: Travel data pass

 Hi, 

 

Have you changed your plan since you last used the travel data pass?

 

There is no specific account access on these forums so you will need to call CS from another phone for more specific information. If you are a pay monthly customer you can use the live. CS is open from 8 am UK time.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Ace Contributor
Ace Contributor

Re: Travel data pass

@AndrewGrac3 Are you connected to a network ok? What happens when you try and go to a web site? Do you get redirected to the add-on page or get anything?

 

Try going to a non HTTPS site, like http://www.ee.co.uk

by
EE Employee

Re: Travel data pass

Hi and @AndrewGrac3

 

What is displayed when you pop over to the status checker.

 

Many thanks,

 

Lee

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