by lynne990
Explorer

Travel data pass stopped working is new york

I've been using the travel data pass in New York for a few days but it stopped working today. I have rebooted my phone and that didn't seem to help. What should I do to get it working again?

4 REPLIES 4
by
EE Employee

Re: Travel data pass stopped working is new york

Hi @lynne990 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by lynne990
Explorer

Re: Travel data pass stopped working is new york

Sorry, I tried both and it's still not working.

by lynne990
Explorer

Re: Travel data pass stopped working is new york

Call using 044 format also wouldn't connect.

by
EE Community Support Team

Re: Travel data pass stopped working is new york

Hi @lynne990,

 

What happens when you try to load a page in your web browser?

 

Thanks

 

James 

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