30-09-2018 05:49 AM
I've searched but can't find my specific issue.
I'm in the USA on holiday and want to activate a Travel Data Pass, the text message when I arrived in the country says I need to text TRAVEL to 150, when I do this it tells me 'Sorry, Travel Data Pass is not available on your price plan'.... I've just moved to a 3gb sim only plan so I can't see why I can't activate. Any thoughts on what to try or what I've missed, the jet lag isn't helping!
30-09-2018 04:13 PM
Thank you for the page link @Christopher_G the text from 150 wasn't leading me to that page, instead ee.co.uk/roaming
Your link gives me options of 50mb/24hrs £5, 150mb/24hrs £10, 300mb/7days £25, 900mb/7days £50.
That's a great start but isn't quite the 500mb for £4.80 that the original text message offered via add-on.ee.co.uk/traveldata
Do you know if I'm able to get access to that deal?
01-10-2018 06:29 PM
Thanks Jon, I know this probably sounds daft but I can't start a live chat, I'm only offered the option to call or visit a store, neither of which works for me. Can you send me a link to a chat?
01-10-2018 07:11 PM
@Christopher_G Thanks for coming back to me.
That's correct, it's not happening. I'm on my laptop, logged in to but no chat pop-up, I've disabled the pop-up blocker but still nothing, only the feedback link.
01-10-2018 08:49 PM
@Hawkimike Login to our EE account and it should pop up when a agent is feee to chat.
22-11-2018 08:13 PM
@Leanne_T Sorry for the slow reply!
Yes the chat box appeared the next day.
Apparently despite receiving messages about the TRAVEL option it's not available on my particular contract, but I was able to get online with 50mbs / £5 rather than the rather more generous 500mbs.
Thanks for your help.
22-11-2018 08:41 PM - edited 22-11-2018 08:45 PM
@Hawkimike What plan are you on?
This is what EE say about it:
Who Can Get Travel Data Pass?
Available to all EE Pay Monthly consumer customers. Travel Data Pass is not currently available to customers on mobile broadband/Mobile Wi-Fi plans.
by Paulramsey68 a week ago