07-03-2019 10:30 AM
I want to top up my phone whilst abroad. The web site does not recognise my number and I am refused access to the help line. I receive texts and calls but cannot make them. What should I do to be able to use my phone?
07-03-2019 12:11 PM
To top-up from abroad you dial 360. Why can't you make calls? What happens when you try? Where are you?
07-03-2019 12:41 PM
Hi there @Tony26
Welcome to the community.
When was the last time you used your phone for a chargeable activity as below;
Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.
Hope to hear back from you soon.
07-03-2019 01:01 PM
@Leanne_T: OP is receiving calls & texts. So his SIM can't be hibernated, can it?
08-03-2019 09:29 AM
I have not been able to use my phone or contact Orange for about a month. I tried dialing 360 and got no result. I have received a latest text message saying if I do not use the phone I will loose the number. I am in Lanzarote.
08-03-2019 09:56 AM
I do not have access to an alternative phone as I am on a boat.
When I dial the help number I get the message:- This number is for handsets then the person you are calling is not available, try later. The web site says it does not recognise my number. The local Orange store can not help. Dialing 360 gets no response . Dialing 450 gets no response. I am still receiving calls and texts from Orange welcoming me to Spain etc.
08-03-2019 07:40 PM