by sj33 Investigator
Investigator

Texts won’t send in France but that should be part of my plan

My texts won’t send in France but I can receive texts 

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: Texts won’t send in France but that should be part of my plan

Did you text ROAMING to 150 before you left the UK?

 

If you didn't, then you may be able to activate roaming by logging into your EE account and following the below steps and screenshot.

 

Have a look in the "Manage Devices" section. If you see the same thing, you may be able to activate roaming from within here.

 

If not, then you would need to call customer service on +44 7953 966 250 (if you have access to another phone). This call is free to make while roaming in the EU.

 

Screenshot 2019-07-10 at 9.50.27 pm.png

by
EE Community Support Team

Re: Texts won’t send in France but that should be part of my plan

Hi there @sj33

 

Thanks for coming to the community 🙂

 

Has the advice from @Fatboy71 helped you get this sorted?

 

Let us know how you are getting on.

 

Leanne 🙂

by Grand Master
Grand Master

Re: Texts won’t send in France but that should be part of my plan

@sj33   Make sure you enable CALL ABROAD AND PREMIUM RATE NUMBERS as this will allow you to call out of France.  

by sj33 Investigator
Investigator

Re: Texts won’t send in France but that should be part of my plan

No they still won’t send, it says that roaming already is activated though. I can receive texts but they won’t send 

by Grand Master
Grand Master

Re: Texts won’t send in France but that should be part of my plan

@sj33  once call abroad is enabled it can take up to 24 hours before you can call/text out of the country your in. Try restarting the device. 

by
EE Community Support Team

Re: Texts won’t send in France but that should be part of my plan

Hi @sj33.

 

As well as restarting the device, have you tried manually connecting to another network to see if that helps?

 

Jon

by sj33 Investigator
Investigator

Re: Texts won’t send in France but that should be part of my plan

Thanks Jon

 

Yes I’ve also tried changing networks manually and then switching back to automatic but neither will allow me to send texts...

by
EE Community Support Team

Re: Texts won’t send in France but that should be part of my plan

Hi @sj33,

 

Did you manage to enable Call abroad and premium rate in My EE?

 

What happens if you try to make a call?

 

Thanks

 

James

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