by Yolandageorge
Explorer

Texts and calls not working in Germany

Despite being told I have calls and texts In Europe included in my contract, none of my calls and texts home are going through- why is this? I'd like to let my mum know I'm safe but I can't get through

3 REPLIES 3
by
EE Community Support Team

Re: Texts and calls not working in Germany

Hello there @Yolandageorge.

 

Thanks for coming here for help.

 

Do you get an error message when you make a call?

 

Also can you receive texts and calls?

 

Speak soon 🙂

by Yolandageorge
Explorer

Re: Texts and calls not working in Germany

Hi, I get an error tone and others can ring me not the other way around 

by
EE Community Support Team

Re: Texts and calls not working in Germany

Thanks @Yolandageorge.

 

In this case it sounds like the international bar is active on your account

 

To get this sorted please use the chat link if available or give us a call from another line.

 

Our customer service team will be able to get this sorted for you.

 

Thanks.

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