17-05-2017 11:29 AM
@Katybloomfield. That's because you didn't enabled roaming on your account before you left the UK.
Login to your online account and use the live chat pop up to request help with this.
17-05-2017 01:06 PM
Good afternoon @Katybloomfield
Thank you for coming to community all the way from Italy
I know @Chris_B has stepped up to offer you some support already.
Hope you are enjoying your time away?
Did you activate Roaming before you went abroad?
If not, then you may want to have a look at our Roaming with EE - What to do if you're having problems abroad post.
Also, I wanted to give you some of our pricing information for Italy if you have time to look at it.
Let us all know if you get sorted